Troubleshooting · 4 min

Connected device with no picture

Check the phone approval, cable and workspace state in that order.

1. Check Android approval

Keep the phone unlocked and look for the USB debugging prompt. Disconnect and reconnect if the prompt was dismissed.

2. Check the cable

Some cables only charge. Use a data-capable cable and watch for a connection state change in the device list.

3. Check the device state

Make sure the device is not offline or unauthorized. Wait for the card to refresh before opening the cast view.

4. Record the details

When you join the community, include the device model, Android version, connection type and client version.